The personal details that Electrabel collects via this website are primarily those details that you have entered yourself via the various different forms on our website.
"Cookies” are also used. A cookie is a file that goes from the website server to the hard disk of your computer when you consult the website. A cookie is used on this website to register your language choice so that when you visit this website next time, the language you have chosen, as well as your address, will appear automatically. Electrabel, or an external organisation on behalf of Electrabel, also collects information on the pages that you have consulted and the way in which you have consulted them. However, this information is collected purely for statistical purposes and to improve the user-friendliness of our website. The data cannot be used to identify you. Your details are collected by Electrabel NV, Regentlaan 8, 1000 Brussels and sent to Electrabel Customer Solutions NV (hereafter referred to as ECS), Regentlaan 8, 1000 Brussels, where they are processed.
Our main purpose in processing your data is to manage our potential and existing customers. This includes managing and accessing that part of our website(s) reserved for customers, as well as offering and promoting products and services.
Some data are also collected and processed by ECS processors (in the main Electrabel NV and our commercial intermediaries) so that they can carry out tasks specially assigned to them in the context of the above-mentioned processing.
You can access your data or ask to correct them by sending a letter, accompanied by a copy of your identity card, to Electrabel E-business, Regentlaan 8, B-1000 Brussels.
Electrabel does all in its power to thoroughly secure its network against unauthorised access and to safeguard the confidentiality of the personal data and company data of its customers:
Security is your business too: