- As Electrabel customer, you find on your Customer Area several tools to manage your consumption, your bills and your energy contracts
- You don't have access yet ?
This legal notice applies to all the visitors to this website and by using this website; you expressly accept the following conditions.
This website is the website of Electrabel sa, a public limited company incorporated under Belgian law with registered office at 34 boulevard Simón Bolívar, 1000 Brussels, VAT no. BE 0403.170.701, RPR/RPM Brussels, and its subsidiary Electrabel Customer Solutions sa, with registered office at 34 boulevard Simón Bolívar, 1000 Brussels, VAT no. BE 0476.306.127, RPR/RPM Brussels. Electrabel sa's main activities are generation of electricity and sale of electricity to large industrial customers. Electrabel Customer Services sa sells electricity, natural gas, and related products and services to residential customers, small business customers and SMEs. Electrabel sa and Electrabel Customer Services sa shall jointly be referred to as "Electrabel" on this website. Electrabel holds supply licences from VREG, CWaPE and BIM/IGBE, which are respectively the regulatory authorities for the Flemish region, the Walloon region and the Brussels-Capital region. Electrabel is also monitored by CREG, the federal body responsible for regulating the electricity and gas market.
Electrabel's general telephone number is +32 (0) 2 518 61 11. The company may also be contacted by e-mail.
The scope of the information contained on the website
This site is intended to provide general information about Electrabel, its subsidiaries and their activities, and about the products and services offered by Electrabel. In some cases, it is also possible to conclude a contract with Electrabel online via this website.
While Electrabel makes every effort to provide information which it believes to be accurate and up-to-date, it cannot guarantee that the site is exhaustive or that all the information presented is suitable, accurate and complete.
Under no circumstances may Electrabel be held liable for the use of information provided on this website - or on other websites linked to it - or for the absence of specific information.
The information provided on this website is not intended to be used as a basis for assessing the company value of Electrabel or any of Electrabel's subsidiaries. Any visitors interested in such information should refer to the information channels provided for by law, particularly the annual and half-yearly reports, which are available upon request.
Nothing on this site may be deemed as constituting an offer to buy or sell products or services, or enter into a contract of any kind, unless expressly indicated otherwise. Similarly, nothing on this site constitutes an offer to buy or subscribe for shares in Electrabel or any of its subsidiaries.
Protection of intellectual rights to the site and its content
All rights to the content and architecture of this website – including but not limited to photographs, texts, logos, slogans, and trade names – are reserved. These rights are protected by national and international laws and regulations, which all visitors to this website must respect.
Any reproduction, rental, lease, radio broadcast or use in public performance of this site and its content by any means is forbidden without the prior written consent of Electrabel or of other assignees (if any). However, limited extracts of the content of this site may be used without prior consent, provided that the source is mentioned clearly and explicitly. Such publication may not give rise to any compensation whatsoever
Third parties' websites
Electrabel may include, on its website, links to websites of third parties, namely Electrabel subsidiaries or other companies or individuals.
The protection of visitors' privacy
As far as Electrabel or its subsidiaries collect personal data about users as they visit its website, they do so in accordance with the law of December 8, 1992 on the protection of privacy in relation to the processing of personal data, as amended by the law transposing Directive 95/46/EC of 24 October 1995.
Applicable law – competent court