Energy Desk


All your services online


No login yet?


Become a customer


Live chat

For help relating to the services and information on our site. Opening hours: from Monday to Friday, from 08.00 to 22.00 and Saturday from 09.00 to 17.30.

At present, the average waiting time for Chat:

ChatLoading ... EN

subject is a required field
subject is a required field
Question is a required field
Question is a required field
Name is a required field
Name is a required field
First name is a required field


Conditions of use for Online Chat:
Internet discussion may be recorded or saved in order to optimise the quality of our service.  We ask you not to communicate any passwords or sensitive information.

To continue, you must tick this box and register your acceptance   

Chat is currently offline


Energy Line: 078 35 33 33Zone-based rate – It may not be included in an ‘all-in’ telephone plan.

Energy Line is there for you from Monday to Friday, from 08.00 to 20.00 and on Saturdays from 09.00 to 13.00 on 078 35 33 33 Zone-based rate – It may not be included in an ‘all-in’ telephone plan..

Waiting times

InvoicingLoading ... EN

Offers and new contractsLoading ... EN

RelocationLoading ... EN

ConnectionLoading ... EN

    Planning phone

    Call me back

    We call you back within 2 working days

    Subject is a required field

    /max 400 characters

    Your message should contain max 400 characters.
    Client number is a required field if you are a client
    If you are a customer, you must state your customer number.
    Contact number is a required field. Use numbers only.
    You must indicate your telephone number (digits only, please).

    Electrabel Shops

    Welcoming and informative, our Shop in Brussels has been created to meet your needs.
    Our energy advisor answers all your questions in a personalised manner. He supplies you with all the information you need about our products and services. You can, of course, also perform classic operations such as a change of address or contract modifications.

    Our Shop is open all day, without interruption, from 09.00 to 17.00, Monday to Friday.

    Our address: Boulevard Simón Bolívar 34-36, 1000 Brussels


    Open the door!

    In the neighbourhood

    There are some 2,600 authorised Electrabel Partners who can help you with your energy choices, your installations, the maintenance and repairs of your various systems and heating.  Furthermore, there are 40 dedicated desks in bpost Post Offices, ready and waiting for you.  Or of course, you can drop into Electrabel Shop. 
    Below, you can find out exactly which point of contact is the closest to you.

    Electrabel Apps

    1. Energy Manager

    Enter your meter readings and follow your consumption.


    Download the free app:




    2. Smart

    Manage your Smart thermostat (touch) and Smart energy box remotely.


    Download the free app:



    QR code


     If your query or complaint requires a detailed answer and cannot be answered within five working days, you will be sent a confirmation of receipt stipulating when you can expect to receive an in-depth response..



    Our postal address is:


    Electrabel – P.O. Box 10888, B-5000 Namur.