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Your Energy Desk enables you to access the following in full security:

Customer Area
  • Your personal information, contracts and services
  • Your invoices and payments
  • Your change of address or connection
  • Your tools and tips for managing and reducing your consumption
 
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    Live chat

    For help relating to the services and information on our site. Opening hours: from Monday to Friday, from 08.00 to 22.00 and Saturday from 09.00 to 17.30.




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    Email


    Energy Line: 078 35 33 33Zone-based rate – It may not be included in an ‘all-in’ telephone plan.



    Energy Line is there for you from Monday to Friday, from 08.00 to 20.00 and on Saturdays from 09.00 to 13.00 on 078 35 33 33 Zone-based rate – It may not be included in an ‘all-in’ telephone plan..


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      Electrabel Shop


      Welcoming and informative, our Shop in Brussels has been created to meet your needs.
      Our energy advisor answers all your questions in a personalised manner. He supplies you with all the information you need about our products and services. You can, of course, also perform classic operations such as a change of address or contract modifications.

       

      Our Shop is open all day, without interruption, from 09.00 to 17.00, Monday to Friday.

      Our address: Boulevard Simón Bolívar 34-36, 1000 Brussels

       

      Open the door!

      In the neighbourhood


      There are some 2,600 authorised Electrabel Partners who can help you with your energy choices, your installations, the maintenance and repairs of your various systems and heating.  Furthermore, there are 40 dedicated desks in bpost Post Offices, ready and waiting for you.  Or of course, you can drop into one of the two Electrabel Shops. 
      Below, you can find out exactly which point of contact is the closest to you.

      Electrabel Apps


      1. Energy Manager

      Enter your meter readings and follow your consumption.

         


      Download the free app:

         

       

       

      2. Smart

      Manage your Smart thermostat (touch) and Smart energy box remotely

         


      Download the free app:

         

       

       




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       If your query or complaint requires a detailed answer and cannot be answered within five working days, you will be sent a confirmation of receipt stipulating when you can expect to receive an in-depth response..

       

       

      Our postal address is:

       

      Electrabel – P.O. Box 10888, B-5000 Namur.