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Energy Desk

Your Energy Desk enables you to access the following in full security:

Customer Area
  • Your personal information, contracts and services
  • Your invoices and payments
  • Your change of address or connection
  • Your tools and tips for managing and reducing your consumption
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    Live chat

    For help relating to the services and information on our site. Opening hours: from Monday to Friday, from 08.00 to 18.00.

    At present, the average waiting time for Chat:

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    Energy Line: 078 35 33 33Zone-based rate – It may not be included in an ‘all-in’ telephone plan.

    Energy Line is there for you from Monday to Friday, from 08.00 to 20.00 and on Saturdays from 09.00 to 13.00 on 078 35 33 33 Zone-based rate – It may not be included in an ‘all-in’ telephone plan..

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      We call you back within 2 working days

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      Electrabel Shops

      Welcoming and informative, our three shops in Namur, Brussels and Antwerp have been created to meet your needs.
      Our energy advisor answers all your questions in a personalised manner.  They supply you with all the information you need about our products and services.  You can, of course, also perform classic operations such as a change of address or contract modifications.


      Our shops are open all day, without interruption, from 09.00 to 18.00, Monday to Friday, and from 10.00 to 18.00 on Saturday.

      Our addresses:

      • Rue de l’Ange 70, 5000 Namur
      • Chaussée d'Ixelles 11, 1050 Brussels
      • De Keyserlei 28, 2018 Antwerp


      Open the door!

      In the neighbourhood

      There are some 2,600 authorised Electrabel Partners who can help you with your energy choices, your installations, the maintenance and repairs of your various systems and heating.  Furthermore, there are 40 dedicated desks in bpost Post Offices, ready and waiting for you.  Or of course, you can drop into one of the three Electrabel Shops. 
      Below, you can find out exactly which point of contact is the closest to you.

      Electrabel Apps

      1. Energy Manager

      Enter your meter readings and follow your consumption.


      Download the free app:




      2. Smart

      Manage your Smart thermostat (touch) and Smart energy box remotely


      Download the free app:




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       If your query or complaint requires a detailed answer and cannot be answered within five working days, you will be sent a confirmation of receipt stipulating when you can expect to receive an in-depth response..



      Our postal address is:


      Electrabel – P.O. Box 10888, B-5000 Namur.